E-commerce accounted for 18% of turnover in 2012 down from 19% in 2011 but above the 2008 estimate of 14%. Business to business electronic data interchange (EDI) sales made up 67% of the total of e-commerce sales and the rest was accounted for by business to household website sales (33%). The website sales accounted for 6%, or £164bn, of business turnover in 2012 compared to 5%, or £134bn, in 2012. Broadband Internet had reached 95% of businesses and 82% had a website.
The largest companies still dominate e-commerce sales with businesses of 1000 or over employees accounting for 51% of all e-commerce sales. Total e-commerce sales amounted to £335bn in 2008, now sales have reached £492bn. Average annual growth between 2008 and 2012 was 10%. Total growth over the period 2008-2012 was 47%.
The highest levels of total e-commerce by industry sector were reported in wholesale and manufacturing with £172bn and £157bn respectively. The accommodation and food services sector reported low sales by comparison with £9.1bn but reported the highest proportional increase of 57% annually.
Website sales have reported steady growth in recent years. In 2008 13% of businesses sold over a website reporting sales valuing £92bn. In 2012 18% of businesses sold over a website with sales of £164bn. The total value of website sales increased to 6% of total business turnover. The largest companies accounted for half of all sales. The smallest businesses accounted for only 0.7% of the total 6% of turnover from website sales.
The wholesale sector reported the highest amount of website sales with £50bn. The retail sector reported the highest proportion of businesses making sales over a website with 34% and construction the lowest with 7%.
EDI sales decreased by £23bn in 2012 to £328bn from £351bn. EDI accounted for 12% of total business turnover in the UK in 2012 (the decrease may be accounted for by things like sampling variability). Only 6% of businesses sold by EDI while three times as many businesses used websites compared to EDI but sales values over EDI were double at £328bn compared to £168bn.
The manufacturing sector made to highest amount of sales in 2012 with £145bn. The wholesale sector followed with £122bn but also saw the biggest decrease in EDI sales value down 14% or £20bn from £142bn in 2011.
Social media or websites and applications that enable users to share content and participate in social networking has enabled businesses to change the way they interact with customers. In 2012, 44% of businesses reported they had used social media such as Facebook and LinkedIn. Nearly a quarter had used a blog or a microblog such as Twitter. Multimedia content sharing websites like YouTube or Flickr were used by 15% of businesses. Half of large businesses have content sharing websites. The ICT sector had the highest rate of use with 53% and transport and storage the lowest with 5%.
In 2012, 68 of businesses provided NIC details online and 89% of businesses completed their VAT returns over the Internet.
No comments:
Post a Comment