Wednesday, 24 December 2008
MBWA
Management By Walking Around is a leadership style that can be successful if it proves popular with staff. The manager has to have an open door policy or an open plan office arrangement. It means being in close contact with people. The leader is required to have the ability to listen and respond to subordinates and to customers. It means being available and visible. The manager needs to able to rely on good interpersonal relationship skills. It is a more consultative style that requires flatter structures. Being in close contact with people means you are close to what is going on and can respond to problems and change more quickly. It is a style that puts the manager in a position to respond to changes in the market and technological obsolescence. It is people and particularly customer focused. A manager there at the time a problem is raised can take control of the situation and sort out the problem to the customer's satisfaction. MBWA enables the manager to share the working experience of the staff and see their side of things.
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