Be ready for the next customer or client who comes along. Be ready for the next opportunity. Stay awake, remain alert, plan, prevision and use your imagination. Have the right attitude and a favourable disposition to the unexpected. Having the right qualifications and competence gives competitive advantage. It is also necessary to be sagacious and discerning.
Attitudes to work matter. Attitudes to the unexpected also matter. Being alert at all times is stressful. Motivation is important to maintain morale, performance and keep people in the right frame of mind. Motivated staff are more reliable, diligent and trustworthy contrasted with those who are self indulgent, exploit workers and treat them badly. It is dangerous even to be tempted. Management and leadership style can make a difference. It is important to keep a balance between time management and involvement and availability. Management By Walking Around can help ensure the culture and operations are properly oriented.
Staff may be there in body but not in heart. Motivation of knowledge workers is based on the value they place on rewards and expectations. Personal growth, autonomy, creative achievement and financial rewards are the kind of things knowledge workers tend to look for in a job. Job satisfaction improves performance. Good treatment of staff, the recognition of the worker's rights, good pay and conditions and fair trade are the message to take to other countries in a globalised world.
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